Privacy Policy

Last updated: July 2025

VillageBro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our mobile application and website.

1. Information We Collect

• Mobile number — used for OTP login and account identification.
• Name and profile details — provided by you during signup.
• Location data — state, district, mandal, and village selected by you. We do not track GPS location.
• Trip and booking data — trips you create or book, seats, fares, and UTR numbers for advance payments.
• Documents (drivers only) — Aadhaar card, driving licence, and vehicle RC uploaded for verification.
• UPI ID (drivers only) — used for direct passenger payments. We never handle money transactions.

2. How We Use Your Information

• To provide the auto booking service and connect drivers with passengers.
• To send OTP messages for authentication via SMS.
• To verify driver identity and documents.
• To display trip listings and booking history.
• To send service announcements.

3. Sharing of Information

We do not sell your personal information. We share limited information only as necessary:

• Driver name and mobile number are shown to passengers after booking (within 1 hour of departure).
• Passenger name and mobile are shown to the driver for their bookings.
• We use Google Firebase Authentication to send OTP messages. Only your mobile number is shared with Google Firebase for verification purposes.

4. Data Storage

Your data is stored on secure servers hosted on Hostinger (India). Uploaded documents are stored securely and accessible only to the admin for verification purposes.

5. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act 2023, you have the following rights as a Data Principal:

• Right to access — You may request a summary of personal data we hold about you.
• Right to correction — You may update your name, location, and UPI details directly in the app.
• Right to erasure — You may delete your account directly from the app (Profile → Delete Account). All your personal data will be permanently deleted within 7 days. Uploaded documents (Aadhaar, licence, RC) are deleted immediately.
• Right to grievance redressal — You may raise a complaint with our Grievance Officer (see below).

5a. Grievance Officer

In accordance with the Information Technology Act 2000 and DPDP Act 2023, we have appointed a Grievance Officer for data-related complaints:

• Name: VillageBro Support Team
• Email: hello@villagebro.in
• Response time: Within 48 hours of receiving a complaint

5b. Data Retention

We retain your data only as long as your account is active. Driver documents (Aadhaar, licence, RC) are retained for the duration of your subscription for verification purposes. Upon account deletion, all personal data is permanently erased within 7 days.

6. Children's Privacy

VillageBro is not intended for users under the age of 18. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

8. Contact Us

If you have any questions, email us at hello@villagebro.in.